COD Mobile Account Recovery: Get Your Profile Back

How COD Mobile account recovery works depends on how you logged in: if your profile is linked to an Activision account, Facebook or another social login, you get it back by signing in with that same login on any device, and if the Activision account itself was hacked you file a request through Activision's Hacked Account Recovery page. Unlinked guest profiles are the hard case, because there is no outside login to prove ownership. This guide covers each situation as of November 2026, including what Activision asks for and what gets a request denied.

We checked this against Activision Support's Hacked Account Recovery page, its Call of Duty: Mobile account, troubleshooting and enforcement articles, Activision's account linking instructions and its Terms of Use in November 2026.

Start by Working Out Which Login You Used

Every recovery path begins with one question: what did you tap on the login screen the first time you played? Activision's linking instructions describe three starting points. Some players log in with a social account such as Facebook, some log in directly with a Call of Duty (Activision) account, and some started as a guest and never linked anything.

This matters because progress is tied to the original login. Activision's account article states it directly for Facebook: your progress is tied to the original account you used, and it will not carry over to a different Facebook account if you change logins. The same logic applies to every option. Logging in with a new method creates or opens a different profile; it does not move your old one.

If you are not sure, look for clues. A Call of Duty account usually means you received emails from Activision when you signed up. A Facebook login shows Call of Duty: Mobile in Facebook's list of connected apps. If neither rings a bell and you never typed an email address into the game, your profile may have been a guest account, which is covered further down.

Getting Back In After a Lost Phone or Reinstall

A new phone or a fresh install is the simplest situation. Activision's troubleshooting page says deleting and reinstalling the app does not delete your progress or other game data, and that you reinstate it by opening the game and logging in with the same account. Install the game, choose the same login method you used before, and your profile should load.

Facebook users sometimes land in the wrong profile because the phone is signed in to a different Facebook account. Activision gives these steps to switch:

1. Open the Facebook app and go to Apps and Websites.
2. Find Call of Duty: Mobile and tap Remove.
3. Log out of Facebook in your browser and in the Facebook app.
4. Relaunch Call of Duty: Mobile and tap the Facebook icon on the login screen to sign in with the correct account.

To sign out of the game itself, Activision's path is Settings (the gear icon), then the Other tab, then Logout next to your name. If you still cannot reach your profile, the in-game route to help is the question mark icon at the top of the main lobby screen, which Activision lists as the way to contact its support team or open help content.

If Your Activision Account Was Hacked

When someone else has taken over your Activision account, use Activision's Hacked Account Recovery page at support.activision.com. It first asks you to confirm the account was hacked and to pick what happened: someone linked an unknown account to yours, someone changed your account details such as the email, password or friends, or someone took full control and locked you out. Activision says requests unrelated to hacked accounts will be closed.

What happens next depends on whether your email still works on the account:

• Your email is still on the account: Activision asks you to log in with that email and password and continue the request from there.
• You cannot log in: you create a temporary Activision account to submit the request, then link an Xbox, PlayStation, Steam, Battle.net or Ubisoft account that was previously linked to the hacked Activision account.

Activision lists two ways to get a case denied: creating the temporary account with a disposable or unverifiable email, or linking a platform account that was not originally linked to the hacked account. The page also warns that the temporary account must be newly created, that it stops being accessible once your real account is recovered, and that progress and purchases on it cannot be transferred, so do not buy anything with it. Requests can take up to two days, you are notified by email, and if Activision determines the account was hacked it says it will work to restore your original progress, stats and content.

Notice that the platform list is console and PC focused. If your Activision account was only ever used for Call of Duty: Mobile, you may not have one of those links to offer, which is one more reason to keep your email secure and your recovery details current.

Guest Accounts: The Hardest Case

A guest profile has no outside login attached, so there is nothing to sign back in with on a new device. Activision's linking guide does include a path for guest players: from Settings, tap the Call of Duty button and sign in with your Call of Duty account email and password, after which you should see a login successful message. Do that today if you are still playing as a guest, because linking is what turns a device-bound profile into one you can restore anywhere.

We checked every Call of Duty: Mobile article on Activision Support and none describes a process for restoring a guest profile that was never linked. That does not mean support cannot help; it means there is no published self-service path. Your best option is the in-game question mark icon, where you can describe the problem and provide whatever details you have, such as your UID, approximate level and any purchase receipts.

If you play on more than one device, or on a computer through an emulator, the risk grows, because a guest profile has no login you can carry to another install. Our guide to playing on PC explains why linking first is essential before you try that kind of setup.

Bans Are Not Hacks

A locked account is not always a stolen one. If you see a suspension message, the hacked account process is the wrong tool. Activision's recovery page points banned players to its Call of Duty Security and Enforcement Policy and to a separate Appeal a Ban request instead. Note that the Call of Duty: Mobile version of that policy says infractions are reviewed by Activision's and Tencent's security teams before enforcement and that penalties are not subject to further review.

The same policy explains a few outcomes players mistake for hacks. Content obtained outside normal gameplay can trigger a temporary suspension from the inventory system and a full inventory reset, although Activision says penalties are not issued for items obtained through gifting, social means, customer service intervention or promotional events. Stats resets and leaderboard removals are also listed penalties for several offenses. If your items vanished along with an enforcement notice, that is an enforcement matter, not a recovery one.

Lock Your Account Down Afterward

Once you are back in, close the gaps that let it happen. Activision's Terms of Use say you are responsible for all activity on your account, that you should not reveal your password to others, and that you must notify Activision immediately of any unauthorized use through its Customer Support web page. Its recovery page also links an FAQ on using two-factor authentication with an Activision account, which is worth setting up straight away.

• Change your Activision password to one you do not use anywhere else.
• Turn on two-factor authentication for the Activision account.
• Review linked accounts and remove anything you do not recognize.
• Never enter your password on a site that claims to give free rewards. The official Redemption Center only needs your UID, as our code redemption guide explains.

Keep a small recovery file somewhere outside your phone: your UID (the long number of about 20 digits under your nickname on the second Player Profile tab), the email on your Activision account, the login method you use, and receipts for any COD Points purchases. Activision Support's COD Points article tells buyers with purchase problems to contact the vendor or payment processor, such as the Web Store or Codashop, so those receipts are the record you will be asked for if a purchase ever goes missing.

If your nickname was changed while someone else had access, our name change guide covers the Rename Card, its cost and the waiting period between changes. And if your Battle Pass progress looks different after recovery, the Battle Pass guide explains how tiers and season resets work so you can tell a normal reset from missing progress.

Rebuilding Versus Starting Over

Some players cannot recover an old guest profile, or decide that rebuilding years of unlocks is not worth the time. If you are weighing a fresh start, the COD Mobile page in our store lists accounts from marketplace sellers, each describing its own login type and contents. Before going that route, know that Activision's Terms of Use say accounts may not be purchased, sold, gifted or traded and that Activision does not recognize such transfers.

Frequently Asked Questions